top of page

Frequently Asked Questions

  • How do I clean the collar and leash from Adonis Barks?
    Our collars and leashes are made from biothane, a durable and water-resistant material that is easy to clean. To clean them, simply wipe them down with a damp cloth. Biothane does not hold odors like a fabric material, ensuring that your pet's collar and leash stay fresh and clean.
  • What is your return policy?
    Return Policy (short version) At Adonis Barks, we want you to be completely satisfied with your purchase. In the event that you are not satisfied with your purchase, please message us via the form on the contact page. If you need to return an item, please contact us within 14 days of receiving your order to initiate the return process. We will provide you with instructions on how to return the item(s). Please note that shipping charges are non-refundable and return shipping is the responsibility of the customer. If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide you with instructions on how to return the item(s). Item(s) must be in new and unused condition with all original tags and packaging intact. Once we receive the item(s), we will inspect them to ensure they meet our return policy requirements. If the item(s) meet our return policy requirements, we will issue a refund to the original form of payment. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. If you have any questions about our return policy, please see the Return Policy page or contact us and we will be happy to assist you.
  • Will the waste bag outlet on the Sinoda bag soften over time?
    Yes, the bag outlet is made of durable material that will soften with use. To ensure easy use, we recommend feeding a bag through the outlet before placing the roll in the pocket. This will help to prevent any potential snags or difficulties when feeding or accessing the waste bag during walks.
bottom of page