Return & Exchange
RETURN POLICY Last updated May 20, 2024
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Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase , you may return the new and unused item to us for a full refund (your original method of payment), store credit, or an exchange. Please see below for more information on our return policy.
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RETURNS
All returns must be initiated within thirty (30) days of receiving your order.
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CONDITIONS
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All returned items must be in new and unused condition, with all original tags and labels attached.
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Buyer must return item within 30 days of delivery
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Buyer is responsible for return shipping costs
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Buyer is responsible for loss in value (as agreed upon with seller) if an item isn’t returned in original condition
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EXCEPTIONS
The following items are FINAL SALE and cannot be returned or exchanged:
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GiftCards
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Custom collars & leashes
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Sale items
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RETURN PROCESS
To return an item, please contact customer service (click here) to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to:
Adonis Barks Return
15701 Sherman Way # 7923
Van Nuys, CA, 91409
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REFUNDS
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item and ensuring they meet our return policy requirements, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
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DEFECTIVE PRODUCTS
For defective or damaged products, please contact us within 7 days receiving your order, using the contact form to arrange a refund or exchange. (click here)
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QUESTIONS
If you have any questions concerning our return policy, please contact us at
via the contact page (click here).
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